Support and Help Channels
A one hour Inquiry Response Warranty
Each ticket that you post to our tech help staff will be replied to in less than one hour. The normal questions will be resolved straight away. However, if the assistance question you have sent us needs the aid of a capable administrator, we are going to send the ticket to him and will let you know about the delay.
Qualified Customer Support Service
Our technical support Department is going to be on duty for you day and night to to take care of all assistance inquiry tickets that you send to us. We offer customer assistance for all the software applications that are pre–configured on your web server. These include our custom produced Online Control Panel, the chosen OS as well as the server administration panel (based on the VPS type).
An Intuitive Help Zone
In the Online Control Panel that will come at zero cost along with your virtual server, you will discover an instructional Help zone, consisting of everything you should be informed on when running your websites and programs. We have included a wide selection of how to reports and video tutorials that show the standard web site administration responsibilities in an understandable manner.