Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response guarantee for every trouble ticket or e–mail that you submit to our customer service team. We’ll swiftly answer all common inquiries and forward the case to our system administrators if any additional assistance is required. If you order our Admin Services package, we’ll execute any of the included server management services at a time that has been agreed upon earlier.
A First–Rate Client Care Service
- We will be at your disposal round–the–clock to reply to any questions that you may have connected to our Online Control Panel and any of the applications that we have installed on your behalf on the dedicated hosting server. In case you also require assistance tackling server management procedures, examine our Admin Services package, which includes data backup hard disk drive storage space, OS updates every week, server monitoring and rebooting services, plus problem troubleshooting and installation services.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is fitted out with our free–of–cost Online Control Panel, which offers a circumstantial knowledge base and a selection of educational video tutorials. Whenever you require help while working with the Online Control Panel, just press the Videos or Help buttons in the upper right corner.