Being able to communicate with your cloud website hosting provider when you have any questions or experience any troubles is important and how fast they will answer and take action can be essential, especially if your website is business-oriented, as longer downtime could mean losing potential clients. The support solutions are a quick way to recognize genuine suppliers from resellers. The second usually reply only to e-mails or support tickets and you'll have to wait for a day or more so as to get an answer. When your issue calls for a couple of responses, you'll end up losing days in order to have a simple problem solved. When you use a genuine and trustworthy hosting provider, you should be in a position to contact the support team at any moment and receive a quick response whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 customer, billing and technical support for our Linux cloud website hosting services. Even if you aren't our client yet and you have questions, we will help you right away and provide you with the needed information, so as to give you a choice to make the very best decision when you acquire your new web hosting account. We are available at any moment, including weekends and holidays, and we provide you with numerous means of communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we now have several telephone numbers internationally, so that you can call the one which is closer to you. The max response time for the e-mail messages and your tickets is one hour. The regular response time is no more than 15-20 min, so you can forget about waiting for days and nights to get assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and common queries. Our agents can help you select the ideal package or give you details about our servers, to confirm whether the system requirements for your web sites are met. If you're an active customer, you'll also be able to get in touch with us through electronic mail or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We guarantee that any time you employ any of these two ways of communication, you'll receive a response within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the website hosting services of other suppliers, even big ones, you'll be able to compare the response time considering that it often takes a full day for them to handle a ticket.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server through us, you can contact us 24/7 for any server-related issue or fordifferent problems or questions about the pre-installed software the server comes with. If you haven't purchased a virtual private server plan yet, you'll be able to find out a lot more about our solutions by giving us a phone call or through the live chat service. For more technical problems, you can send an email message or open a trouble ticket from your billing Control Panel and you'll receive assistance within a maximum of an hour irrespective of the time of the day, even on weekends and holidays. The actual response time in most cases doesn't extend past half an hour. In case you need assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can include to every single VPS plan and our admins will help you with any installation or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max response time guarantee, you will get prompt support when you acquire a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore any time you open a support ticket through your billing account or you send an email about any issue with the server or the pre-installed software on it at any time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the issue in question requires longer time to be solved or if it has to be forwarded to our administrators, as it's far more convenient to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 too.