If you’ve ever got any questions associated with the hosting service in general or you experience a problem with your sites, you will have to touch base with the respective hosting company’s technical support team. It may not matter how promptly they’ll answer if you have an inquiry of a generic nature, but a problem such as a botched application update, for example, may result in your website becoming broken or unreachable on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the website will be offline. If you offer services or goods online, any outage will influence your website destructively and you can lose current or potential clients. Lots of web hosting providers, primarily resellers, respond to support tickets and e-mails within 24 hours, but in the digital world that’s way too long, since clients will scarcely ever revisit a website that isn’t working correctly for prolonged intervals.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed max response time for any helpdesk ticket that you post or any email that you write is just 1 hour, even in case you contact us on weekends and national holidays. Whatever the nature of your issue or question may be, we will lend you a hand immediately and will provide you with the necessary information to resolve any problem with your websites. The real reply time typically does not surpass fifteen-twenty minutes, which means that you can just forget about waiting for hours to get an issue resolved or even worse than that – waiting around one whole day only to obtain an answer that more info is needed while nothing is solved. We’ll offer you assistance without delay simply because we understand precisely how costly time can be in the dynamic online era. The 60-minute reply guarantee is valid for any technical or billing query that you may have with regards to our Linux cloud website hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support staff members will be at your disposal all the time and they’ll respond to any support ticket that you post via the hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you have a general question associated with your semi-dedicated server or you stumble upon a certain challenge and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24-7-365 to address any billing, technical or general issue. In case you get in touch with us about anything that is within our capability, we’ll solve it before we reply, which implies that you won’t have to wait for hours or days while the problem persists. If there’s something that you have to do on your end, we will supply you with the required info – what workable solutions to try, what actions to take, etc.