A 99.9% Server Uptime
We have built our cloud website hosting platform using stable hardware and heavily modified software. Our admins have installed a tweaked version of Security–Enhanced Linux on each of our hosting servers in order to ensure utmost security and dependability. We’ve set up several distributed denial–of–service prevention tools in addition to very powerful firewall programs to make sure our internal network is invincible and safe.
Our Linux cloud website hosting services plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware components built by Juniper. On top of that, on every router, we have put a firewall with a complex algorithm that will sift out all suspicious requests.
Because of this, in each of our datacenter facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not happy with our web hosting services, or if you think that they are insufficient, or if you decide that you must use a VPS hosting services instead of a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control of your domain names even when you terminate your web hosting account with us.
24/7 Technical Support
We have diligently hand–picked each individual member of our 24x7 support department so that we can offer you the very best client care service that you can get. Each of our customer service technicians has several years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available to you 24/7 – you can reach them whenever you want and they’ll reply to you as quickly as possible.
Their average response time is under twenty minutes, whereas with other hosting companies you have to wait around for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered in under an hour.